Wi-Fi Tips
The following tips are best practices for avoiding issues with student responses not being registered due to occasional Wi-Fi instability.
Instructors
- Use an ethernet connection, if available.
- A hardwire connection is recommended for the instructor's computer to start/stop polls. See: Wi-Fi Recommendations for Classrooms Using iClicker Cloud or the iClicker Student App
- Begin after 5 minutes.
- Avoid starting a poll right at the beginning of class when many devices join the network.
- Start slow.
- Allow students 120 seconds to respond to the first poll and 60-90 seconds after that. As everyone becomes accustomed to submitting responses, you can pick up the pace.
Students
- Toggle Wi-Fi off and on when you arrive in the classroom.
- Resetting Wi-Fi prevents you from connecting to a distant Wi-Fi access point as you travel across campus.
- Connect to the Eduroam network.
- Note: To connect to Eduroam, individuals must create a key that is used in place of their normal CalNet passphrase. If you are connecting to Eduroam for the first time, see Creating a Wi-Fi Account (eduroam wireless network) for step-by-step directions.
- See also: Wi-Fi Services | Information Technology and Get Online | Student Technology Services
- Forget the CalVisitor network.*
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iOS guide: How to forget a Wi-Fi network on iPhone, iPad, or Mac
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Android guide: How to Forget a Wi-Fi Network on Android
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*When your device remembers both campus networks, it may try to swap between them. This behavior results in what appears to be a connection issue but instead may be network confusion.
For more information, see the help article: eduroam and CalVisitor should not be both configured on a device