Quick Support Options

For Instructors

Experiencing Classroom Support Issues?

Contact the Classroom Helpdesk:

Live chat support: click on the "Chat With Us" bubble on the lower right hand side of the page
By phone: 510-643-8637
For non-urgent issues and questions, please contact us via email: classroomav@berkeley.edu

Schedule a Consultation

Best Practices in Pedagogy
Schedule a consultation with the Center for Teaching & Learning (CTL)

Academic Technology
Sign up for virtual consultations or email directly for the following supported tools:

bCourses - bcourseshelp@berkeley.edu
Ally/Accessibility - allyhelp@berkeley.edu
Kaltura - kalturahelp@berkeley.edu
Student Response Systems (Poll Everywhere and iClicker Cloud) - studentresponse@berkeley.edu
Gradescope - gradescope@berkeley.edu
Online Discussions (Ed Discussion) - discussionshelp@berkeley.edu

General Assignment Classroom Technology or Departmental Space
Schedule a consultation with Classroom Technology (CTS)(link is external)

For Researchers

Join Research IT virtual office hours.(link is external) More information about Research IT services is available on the Research IT website(link is external) or by emailing research-it@berkeley.edu(link sends e-mail).

For other questions, please contact:

Research, Teaching, and Learning (RTL) at rtl-general@berkeley.edu
Digital Learning Services (DLS) at digitallearning@berkeley.edu(link sends e-mail)(link sends e-mail)
Center for Teaching and Learning (CTL) at teaching@berkeley.edu(link sends e-mail)(link sends e-mail)
Research IT at research-it@berkeley.edu(link sends e-mail)(link sends e-mail)
bCourses help at bcourseshelp@berkeley.edu(link sends e-mail)

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