Classroom Technology Support

About Classroom Technology Support

Classroom Technology Support (CTS) is the UC Berkeley General Assignment Classroom (GAC) AV support team. CTS provides real-time support to our instructors teaching in our classrooms as well as training and consultations to prepare instructors to teach on campus.

More About Classroom Technology Support

Get Help with Classroom Technology Support

Need Immediate Attention?

  • Click on the Chat bubble on the lower right corner of the page
  • Call the Classroom Helpdesk at 510-643-8637

For non-urgent issues and questions

Classroom Technology Support FAQs

Classroom Technology Support Alerts & Updates

Recent Stories

March 31, 2025

Mar 31
RTL Update - March 31

March 25, 2025

Mar 25
Kaltura v7 player upgrade coming in May

March 13, 2025

Mar 13
Upcoming Changes to SuiteC Tools in bCourses
News Archive

Service at a Glance
System Availability*

8am-8pm Monday - Thursday

8am-5pm Friday
Initial Support Response Time
  • Via Phone or Live Chat: Within 1 minute
  • Via Email: Within 1 business day
Services and Offerings General Assignment Classrooms:

  • Technology support (immediate and asynchronous)

  • Technology orientations and consultations
Eligibility Instructors
Rates Ongoing operations support is free of charge.
Service Level Enhanced - We help you adapt the system or service to your needs. We are available for one-on-one consultations and workshops, or to coordinate the appropriate resources to help you accomplish your goals.
Service Owner Ezra Daly

* Note: Summer Session just-in-time support availability is Monday - Friday 8am-5:30pm. Just-in-time support is not available on weekends, holidays, and non-instructional days

Service category

Classroom Technology
Video Support