Frequently Asked Questions and Issues
Common Questions
I only want presentation and audio but not camera, or vice versa?
All streams (projection and camera) are recorded if a camera is installed in the room. If you do not wish to appear on camera, please see our KB article on "How to Blank the Camera"
What should I do if there is a room change?
Please email coursecapture@berkeley.edu to let us know so we can switch the recording schedule to the new room.
Can I allow my GSI to edit the recording?
Starting in Spring 25: You can add or remove users (including your GSIs) as collaborators to your future Course Capture recordings by loggiing into Course Capture. Please review our KB article on how to add or remove Course Capture collaborators
Pre-Spring 25: During signup, you will need to select Yes to give Admin Proxies editing and publishing access. Your GSI must be added to Campus Solutions with the Admin Proxy role. This is something only your department scheduler will be able to assist with. Once added, your GSI will have edit and publish access to future recordings. If you need to make a change to the Admin Proxy setting (from No to Yes), please email coursecapture@berkeley.edu with your request.
To allow your GSI to edit existing recordings, you must make a copy of the recording using the Kaltura editor and add your GSIs as collaborators (co-editors).
I have a question about the copyright policy.
Please refer to UCOP copyright resources(link is external)
If I’m unable to get a room with Course Capture, what are my options?
If you are unable to change your classroom, please consider using Zoom Cloud for recording. The recording produced with the Zoom->Kaltura integration is very similar to those from Course Capture. Here is the FAQ for the Zoom->Kaltura integrations.
Please also see our website on Guidance for Departmental Spaces. It includes options for equipment checkout and further recommendations.
How can I use the classroom AV equipment to do hybrid teaching?
All General Assignment classrooms have the capability to use the classroom microphone and camera as your Zoom's microphone and camera.
- Review instructions on how to use the equipment: Using the Technology in General Assignment Videoconferencing Rooms (Video)
Zoom Rooms have also been installed in newly upgraded classrooms
- Filter the classroom database for "Feature: Zoom Room"
How do I share a Course Capture video?
Please review our KB article on How to share Course Capture recordings
The KB article includes how to share with only subset of students.
How to download dual-stream videos?
Please see our article on "How do I download the second stream of a dual stream video?".
Common Recording Issues
The camera stream is missing or is just black.
Please review our KB article: "The camera stream is missing or is a black image"
Why is the presentation or camera view so small?
Users viewing the video are able to adjust how they wish to view Course Capture. Within the Kaltura player, there are controls to choose which individual stream to watch or which player style they would like for dual stream videos. Please see the vendor documentation on Kaltura's Interactive Viewing.
Why is there no sound in the recording?
Course Capture records speaker audio that is passed through the microphones and program audio that is passed through from your connected device. There are a few things you should check at every lecture.
- For most classrooms, at the bottom of the touch panel is a visual cue on audio levels. Please review the audio level to ensure that the microphone is working and that audio is being recorded.
- This article covers serveral microphone options that may be presented in your classroom: How to achieve high-quality Course Capture recordings
Please also see our video guide on how to use the wireless microphone.
There is a loud hiss or background noise in my recording.
This is likely because there are multiple microphones that are turned on or unmuted. If you are using a wireless microphone, you will want to mute all the wired microphones on the touch panel. If you are using a wired microphone, you will want to physically turn off the bodypack on the wireless microphone.
Equipment is not working/missing in the classroom, how do I get help?
Please call the classroom helpdesk number, 510-643-8637 or via the chat bubble at the classroom database.
The lecture numbers are not iterating up.
This is a Course Capture and Kaltura limitation. Only official instructors (and any collaborators added; please see "Can I allow my GSI to edit the recording?" above) are added as co-editors and only co-editors are able to edit the video title. One can do so by clicking the pencil icon next to the video, or once at the video, click on Actions->Edit.