Frequently Asked Questions and Issues
Common Questions
Are my discussion sections included?
All secondary sections are treated seperately from the primary section. Your departmental scheduler will need to assign an instructor, usually the GSI, to a secondary section to make sure they can access any recordings or to make any changes to recording and sharing options.
I do not wish to use Course Capture, what should I do?
Instructors and GSIs are able to opt out of their lectures and sections. Secondary sections are treated seperately from the lecture section. If they wish to opt out, GSIs can opt out of these secondary sections on their own. Please see our KB article on "How to Opt Out of Course Capture"
If you wish to delete any prior recordings, please email coursecapture@berkeley.edu with your request. Recordings will be permantently deleted.
If you only need to cancel Course Capture for a single day (for example, due to midterms), please email coursecapture@berkeley.edu to let us know.
There is also an option in the classroom to pause Course Capture on the touch panel. Please see our KB article on "How to pause recording for Course Capture"
How to delete my Course Capture recordings?
If you wish to delete Course Capture recordings, please email coursecapture@berkeley.edu with your request. Recordings will be permantently deleted.
I only want presentation and audio but not camera, or vice versa?
All streams (projection and camera) are recorded if a camera is installed in the room. If you do not wish to appear on camera, please see our KB article on "How to Blank the Camera"
What should I do if there is a room change?
Please email coursecapture@berkeley.edu to let us know so we can switch the recording schedule to the new room.
Can I allow my GSI to edit the recording?
Starting in Spring 25: You can add or remove users (including your GSIs) as collaborators to your future Course Capture recordings by loggiing into Course Capture. Please review our KB article on how to add or remove Course Capture collaborators
I have a question about the copyright policy.
Please refer to UCOP copyright resources(link is external)
If I’m unable to get a room with Course Capture, what are my options?
If you are unable to change your classroom, please consider using Zoom Cloud for recording. The recording produced with the Zoom->Kaltura integration is very similar to those from Course Capture. Here is the FAQ for the Zoom->Kaltura integrations.
Please also see our website on Guidance for Departmental Spaces. It includes options for equipment checkout and further recommendations.
How can I use the classroom AV equipment to do hybrid teaching?
All General Assignment classrooms have the capability to use the classroom microphone and camera as your Zoom's microphone and camera.
- Review instructions on how to use the equipment: Using the Technology in General Assignment Videoconferencing Rooms (Video)
Zoom Rooms have also been installed in newly upgraded classrooms
- Filter the classroom database for "Feature: Zoom Room"
How do I share a Course Capture video?
Please review our KB article on How to share Course Capture recordings
The KB article includes how to share with only subset of students.
How to download Course Capture videos?
By default, only Instructors and Course Capture collaborators will be able to download Course Capture videos. Please see our article on "How to download Kaltura media".
Common Recording Issues
The camera stream is missing or is just black.
Please review our KB article: "The camera stream is missing or is a black image"
Why is the presentation or camera view so small?
Users viewing the video are able to adjust how they wish to view Course Capture. Within the Kaltura player, there are controls to choose which individual stream to watch or which player style they would like for dual stream videos. Please see the vendor documentation on Kaltura's Interactive Viewing.
Why is there no sound in the recording?
Course Capture records speaker audio that is passed through the microphones and program audio that is passed through from your connected device. There are a few things you should check at every lecture.
- For most classrooms, at the bottom of the touch panel is a visual cue on audio levels. Please review the audio level to ensure that the microphone is working and that audio is being recorded.
- This article covers serveral microphone options that may be presented in your classroom: How to achieve high-quality Course Capture recordings
Please also see our video guide on how to use the wireless microphone.
There is a loud hiss or background noise in my recording.
This is likely because there are multiple microphones that are turned on or unmuted. If you are using a wireless microphone, you will want to mute all the wired microphones on the touch panel. If you are using a wired microphone, you will want to physically turn off the bodypack on the wireless microphone.
Equipment is not working/missing in the classroom, how do I get help?
Please call the classroom helpdesk number, 510-643-8637 or via the chat bubble at the classroom database.
The lecture numbers are not iterating up.
This is a Course Capture and Kaltura limitation. Only official instructors (and any collaborators added; please see "Can I allow my GSI to edit the recording?" above) are added as co-editors and only co-editors are able to edit the video title. One can do so by clicking the pencil icon next to the video, or once at the video, click on Actions->Edit.