Frequently Asked Questions

Frequently Asked Questions

If you have any additional questions, please email ahtesting@berkeley.edu. We are happy to assist you.

For Instructors 

Can I reserve space for my whole class to test at the A&H Testing Center?

At this time, we have limited seating capacity and prioritize students with accommodations approved for 150% extended time and a low-distraction environment. If you have a specific need or would like to discuss possible options, please email ahtesting@berkeley.edu.

Can students take computer-based exams at the A&H Testing Center?

No. We are only able to administer paper-based exams at this time.

How will my exam be returned to me?

Please refer to Retrieving Completed Exam

Will students be notified once I have registered a test with you?

No, our system does not have that capability at this time. Once you receive an approval email from us for a test you submitted, you should inform your students to schedule their exam-taking time immediately.

Why do you collect my students’ note sheets and scratch paper?

To ensure a high level of test security, we collect all testing materials and return them to you. This includes note sheets, note cards, formula sheets, scratch paper, and any other paper materials a student accesses during their testing session. We inform students of this in advance and recommend that they make a copy of their note sheet(s) before arriving if they wish to retain them.

Who do I contact if I have more questions or need help?

Please email ahtesting@berkeley.edu and we will be happy to help!

Is the A&H Testing Center run by DSP?

No, the A&H Testing Center is run by the Division of Arts & Humanities in partnership with the Division of Undergraduate Education (VPUE), the Disabled Students’ Program (DSP), and the Berkeley Language Center (BLC). This pilot is supplementary to the existing proctoring program at DSP. You can learn more about the DSP proctoring process by going to the DSP Proctoring website.

For Students

The final exam I need to take is not in the drop-down menu. What should I do?

Instructors are responsible for registering their tests with us. In this case, the instructor may not have added the test to our system yet. Please notify your instructor of the issue.

Why does it say there are no dates open for my final exam?

There could be several reasons for this. The most likely is that the A&H Testing Center is full during the dates and times we are authorized to administer the test. Another possibility is an error in how the test is listed in our system. Please email ahtesting@berkeley.edu so we can investigate the issue.

Why can’t I reschedule my test?

You can cancel your existing testing session and attempt to rebook for a different date or time. The deadline to do this is May 5, 2025. However, please note that you can only select times within the testing window authorized by your instructor. If you need to take your test outside of that window, please seek approval from your instructor.

I received my confirmation, but my testing duration is incorrect. How can I fix this?

Please reply to your confirmation email with a description of the problem. We will investigate the issue and get back to you as quickly as possible. It is much easier to resolve these issues in advance rather than on the day of your test, so we appreciate you notifying us as soon as possible.

I'm having a lot of trouble. Is there someone I can contact for help?

Email ahtesting@berkeley.edu, and we will respond to your question or schedule a Zoom meeting to address your A&H Testing Center-related inquiries.

What do I do if I have an accessibility issue?

Email ahtesting@berkeley.edu to let us know.

Is the A&H Testing Center run by DSP?

No, the A&H Testing Center is run by the Division of Arts & Humanities and is intended to support proctoring for students in Arts & Humanities classes who have testing accommodations for 150% extended time and/or a reduced distraction environment. This pilot is supplementary to the existing proctoring program at DSP. Your instructor will let you know if you are eligible to take your final exam through the A&H Testing Center.