RTL will be operating on modified schedules during the week of Thanksgiving from Monday, November 23 through Friday, November 27, 2020. Emails and requests received during this time will be answered in the order in which they were received on Monday, November 30. In addition, see specific service notices below.
bCourses and Kaltura Services and Support from 11/23 - 11/25
Digital Learning Services will be operating with reduced staff Monday-Wednesday, November 23-25 and is available to provide urgent support between 9am to 4pm via email (see specific service page for contact details). Requests will be prioritized by urgency. Service or support requests received during the UC Holidays between Thursday 11/26 and Sunday 11/29 will be replied to beginning Monday 11/30. The team will monitor for major outages from bCourses and Kaltura during the holiday period. Updates about system outages and maintenance will be available on the System Status page and as bCourses announcements.