Updated Guidance as of February 2, 2022:
Thanks to the hard work and collaboration between our hardware vendor and the classroom technology services team, a workaround has been implemented in all of our video conference capable rooms and Monterey (macOS 12) devices can now connect to our classroom cameras in our general assignment classrooms for use in Zoom or other video conferencing platforms.
If your device is running Monterey and you experience issues connecting to an external camera for Zoom or other video conferencing platforms, please contact:
- Instructors teaching in a general assignment classroom - Classroom Technology Helpdesk
- For Students - Student Technology Helpdesk
- For other campus community members - IT Client Services
Original News Article submitted on January 29, 2022
Recently an issue was discovered between the latest Mac operating system (Monterey: OS 12, all versions) and externally-connected cameras while using Zoom. Zoom is prevented from seeing and using the connected camera and the classroom technology services team has confirmed this issue impacted the ability to connect to the cameras in our general assignment classrooms for use in Zoom or other video conferencing platforms.
Research, Teaching, and Learning (RTL) is working with Berkeley IT (bIT), IT Client Services (ITCS), and Student Technology Services (STS) on this investigation as there may be wider implications. This appears to be an Apple issue within the Monterey operating system and campus support groups are working with Apple and other vendors to try to find a solution. Please refer to this page for the latest updates and news as we learn more and work towards a solution.