Classroom Technology Support

Overview

blue box with 3 figures looking at a screen

About Classroom Technology Support

Classroom Technology Services (CTS) is the UC Berkeley General Assignment Classroom (GAC) AV support team. CTS provides real-time support to instructors teaching in our classrooms as well as training and consultations to prepare instructors to teach on campus.

Instructors Getting Started

2026 Updates

Check out our Technology Refresh Updates and Roadmap to see where we are with installing our new Flex classroom standard. This Spring we installed 26 new classrooms and a 400 seat auditorium in the new Undergraduate Academic Building as well as a renovated classroom, McCone 141.
All of the general assignment classrooms (that are not slated for decommission in 2026) are now Course Capture and video conference capable!

Before the Start of the Semester

Once you receive your classroom assignment, visit our Classroom Database to review the technology available in the room as well as user guides and helpful videos on using the equipment.
Schedule a classroom consultation to learn how to use the technology in your assigned classroom. Please note we are not able to schedule consultations during the first 2 weeks of classes due to the volume of semester startup activities.
If you are teaching in a space with Course Capture capabilities, please visit our Course Capture Service to learn more about this service.
Assigned to a departmental space? We can still help.
- Check out our Departmental Spaces page to get guidance and resources in planning for enhanced live stream and lesson recording capacity in departmental classrooms and other learning spaces.
- If your classroom does not include technology that supports your instructional needs, we may be able to help with our Instructional Equipment Checkout service.
- Schedule a consultation with us if you need further guidance.

During the Semester

Experience any issues and need immediate attention?
- Give us a call at 510-643-8637 and our staff can solve the problem and let you get back to teaching
- Click on the "Chat With Us" bubble on the lower right hand side of the page
For non-urgent issues and questions, please contact us via
- Email: classroomav@berkeley.edu

Classroom Tech Support Accessibility

Assistive Listening Systems and Devices are used to aid people who are hard of hearing. Research, Teaching, and Learning supports this equipment for classes and events taking place on UC Berkeley's campus.

collapse all expand all

Assistive Listening System (ALS)

In a number of general assignment classrooms on campus, assistive listening systems have been installed. These are infrared-based Sennheiser SI 1015 ALS systems.

The Classroom Database offers a full list of equipment available, including information about ALS availability, in each general assignment classroom.

Resources for Instructors Teaching at UC Berkeley

If you are teaching in one of the general assignment classrooms with assistive listening systems installed on campus, we recommend that you use the microphone available in the room to ensure that students are able to hear you. If you have any questions about support for assistive listening devices, you can:

Contact Classroom Technology Support for a free consultation about self-service options in General Assignment classrooms where an ALS is installed - please submit your consultation request at least five business days in advance to ensure that we can offer you as many options as possible

If you have questions about teaching students with disabilities, please visit the following web page from Disabled Students' Program (DSP):

Resources for Instructors, Staff, and Departments

If you are a staff member or an instructor that needs an assistive listening device outside of curricular instruction, your options are:

Request Berkeley AV event support to have equipment delivered and set up by Berkeley AV Events Services for a fee - please submit your event support request at least five business days in advance as services are scheduled on a first come, first served basis
Request Services from Disability Access and Compliance (DAC) with an option of trying out tools from their Lending Library
Talk to your department about the options listed above for department events

For staff and instructor work-related accommodations, you can:

Contact Disability Management Services for more information, including confidential consultation, about staff disability accommodations

Student Resources

Students should contact their DSP Specialist to discuss accommodation options.

Get Help

Need Immediate Attention?

Call the Classroom Helpdesk at 510-643-8637

For non-urgent issues and questions

Visit our Classroom Database to learn about the installed technology
View our Instructional Equipment Checkout options
Request Classroom Consultation
Email classroomav@berkeley.edu

Classroom Technology Support Resources

Services + Programs

Service at a Glance


Category	Details
System Availability*	8am-8pm Monday - Thursday 8am-5pm Friday
Initial Support Response Time	Via Phone or Live Chat: Within 1 minute Via Email: Within 1 business day
Services and Offerings	General Assignment Classrooms: Technology support (immediate and asynchronous) Technology orientations and consultations
Eligibility	Instructors
Rates	Ongoing operations support is free of charge.
Service Level	Enhanced - We help you adapt the system or service to your needs. We are available for one-on-one consultations and workshops, or to coordinate the appropriate resources to help you accomplish your goals.
Service Owner	Ezra Daly

* Note: Summer Session just-in-time support availability is Monday - Friday 8am-5:30pm. Just-in-time support is not available on weekends, holidays, and non-instructional days