Course Capture FAQ

All streams (projection and camera) are recorded if a camera is installed in the room. If you do not wish to appear on camera, please see our KB article on "How to Blank the Camera"

Please email coursecapture@berkeley.edu to let us know so we can switch the recording schedule to the new room. 

Starting in Spring 23: During signup, you will need to select Yes to give Admin Proxies editing and publishing access. Your GSI must be added to Campus Solutions with the Admin Proxy role. This is something only your department scheduler will be able to assist with. Once added, your GSI will have edit and publish access to future recordings. If you need to make a change to the Admin Proxy setting (from No to Yes), please email coursecapture@berkeley.edu with your request. 

To allow your GSI to edit existing recordings, you must make a copy of the recording using the Kaltura editor and add your GSIs as collaborators (co-editors). 

Please refer to UCOP copyright resources(link is external)

If you are unable to change your classroom, please consider using Zoom Cloud for recording. The recording produced with the Zoom->Kaltura integration is very similar to those from Course Capture. Here is the FAQ for the Zoom->Kaltura integrations.

Please also see our website on Guidance for Departmental Spaces. It includes options for equipment checkout and further recommendations.

Select "Feature: Video Conference Capable" in Classroom Database(link is external) to see which rooms have this capability

• Review instructions on how to use the equipment: Using the Technology in General Assignment Videoconferencing Rooms (Video)

Please review our KB article: "How do I share media in Kaltura within bCourses?"

Please see our article on "How do I download the second stream of a dual stream video?". 

Please review our KB article: "Why is my recording listed as Pending?"

Please review our KB article: "The camera stream is missing or is a black image"

Users viewing the video are able to adjust how they wish to view Course Capture. Within the Kaltura player, there are controls to choose which individual stream to watch or which player style they would like for dual stream videos. Please see the vendor documentation on Kaltura's Interactive Viewing. 

Course Capture records speaker audio that is passed through the microphones and program audio that is passed through from your connected device. There are a few things you should check at every lecture. 

• For most classrooms, at the bottom of the touch panel is a visual cue on audio levels. Please review the audio level to ensure that the microphone is working and that audio is being recorded. 
• For wireless microphones, battery levels should be at least 2 bars (extra batteries are in the AV box cubby)
• For wireless microphones, ensure good placement of the lapel mic. (see video below)
• The microphone is turned ON physically
• For wired microphones, check that it is not muted in the touch panel. 
• For program audio, if you're on VGA, ensure that the audio jack is also plugged into your device. 

Please also see our video guide on how to use the wireless microphone. 

This is likely because there are multiple microphones that are turned on or unmuted. If you are using a wireless microphone, you will want to mute all the wired microphones on the touch panel. If you are using a wired microphone, you will want to physically turn off the bodypack on the wireless microphone. 

Please call the classroom helpdesk number, 510-643-8637.

This is a Course Capture and Kaltura limitation. Only official instructors (and those designated as Admin Proxy; please see "Can I allow my GSI to edit the recording?" above) are added as co-editors and only co-editors are able to edit the video title. One can do so by clicking the pencil icon next to the video, or once at the video, click on Actions->Edit.