Zoom for Instruction

About Zoom for Instruction

"Zoom for Instruction" provides workshops, consultations and other support for Berkeley instructors using Zoom. Zoom for Instruction also helps instructors access and use Zoom Webinars and Zoom Pro for official classes with more than 300 students.

In addition to supporting live lecture streaming, Zoom can also support many other instructional scenarios, including interactive video, video recording (on-demand, asynchronous viewing), and active learning (polling, breakout rooms, whiteboards/annotations, screensharing, etc.). Zoom is integrated with bCourses.

berkeley.zoom.us(link is external) (UC Berkeley Zoom Portal)
Zoom for Instruction FAQ(link is external)
Zoom + bCourses Integration
Student Technology Services Zoom Resources

Webinars & Zoom Pro for Large Classes

Teaching a class with more than 300 students? Please email zoom-help@berkeley.edu to find out more about our support for large classrooms using zoom pro or webinars.

Email: zoom-help@berkeley.edu(link sends e-mail)
Phone: (510) 664-9000
Webform: Request Support(link is external)
Search the Knowledge Base(link is external)
Upcoming Workshops
Schedule a Consultation

Zoom Updates

Zoom Alternative Hosts Become Kaltura Collaborators

Due to a recent Kaltura update, anyone designated as an Alternative Host in a Zoom meeting will automatically be given Co-Editor and Co-Publisher status on the resulting recording(s) in Kaltura. This will be vastly more efficient for recurring Zoom meetings, as an Alternative Host can be designated once in Zoom (as compared to having to designate collaborators for every video). It will be particularly helpful in the case where GSIs are assigned the task of setting up Zoom meetings, but the official instructor for the course wants long term access to the recordings, even after the GSI has left the university.

We realize, however, that there may be circumstances in which an instructor does not want Zoom Alternative Hosts to have access to recordings. Although we are advocating for the vendor to allow the Zoom meeting hosts to opt out of this new functionality, at this time there is no way to prevent it from happening. In this case, you have the following options to choose from:

Remove your Alternative Hosts in any scheduled Zoom meetings. If you need certain people to have the same permissions as Alternative Hosts (other than being able to start the meeting), you can make them Co-hosts during the meeting. (See “Roles in a meeting(link is external)”.)
Opt out of the Zoom to Kaltura integration completely; to do so, simply send email to kalturahelp@berkeley.edu(link sends e-mail) with your request to be opted out.
Remove the Co-Editors and Co-Publishers on each recording yourself, following the instructions in “How do I remove collaborators from my Kaltura media?”(link is external)

If you have any questions or concerns, please send email to kalturahelp@berkeley.edu.

The Classroom of the Future

The Classroom of the Future pilot implemented in 219 Dwinelle for the Spring 2023 semester includes a ceiling microphone, Zoom video collaboration system, wireless presentation, and other features to improve the user experience.

You can start a video conference session directly from the classroom - no extra wires or devices required. The Zoom Room solution provides a consistent interface experience with the rest of the Zoom ecosystem, so you will likely already be familiar with these controls.

Update Zoom App Before Nov. 5 to Avoid Disruption

Starting on Nov. 5, 2022, Zoom will implement a new Software Lifecycle Policy, requiring all Zoom customers to use a recent version of the software in order to participate in meetings or webinars on the Zoom platform. Please take a moment now to check what version you are using, and if it is older than 5.8.6 (for mobile and desktop devices), you will need to update to the latest version to avoid disruption.

Discontinued Service

RTL has discontinued our live Zoom virtual help desk service. For urgent support with Zoom related classroom issues, please use our live chat or phone support hotline.

All non-urgent or non-instructional support requests from faculty and staff should be submitted to zoom-help@berkeley.edu

Classroom technology live chat can be found here: https://rtl.berkeley.edu/services-programs/classroom-technology-support

Our classroom technology support hotline is 510-643-8637

Zoom Learning Center

The Zoom Learning Center provides a wealth of resources including courses for obtaining certifications on Zoom Meeting, Zoom Webinar, Zoom Phone, Zoom Rooms and administration.

https://learning.zoom.us/pages/27/home

Advanced Polling

On November 8th, Zoom added several new polling and quiz features. Zoom Client 5.8.3 or higher is required for anyone to participate in polls that use the new features; however basic polling features will still work with previous versions. Here is the link to Zoom's advanced polling instructions:

https://support.zoom.us/hc/en-us/articles/4412325214477-Advanced-polling-and-quizzing-for-meetings

The polling feature for meetings allows you to create single choice or multiple choice polling questions, while advanced polling adds matching, ranked choice, short answer, and long answer options. You can also set correct answers to have the poll function as a quiz.

The UC Berkeley Zoom Team recommends that everyone at Berkeley upgrade their mobile and desktop apps to this latest version to improve and enhance their Zoom meeting and webinar experiences.

Zoom site page: Upgrading Zoom to the latest version
Berkeley KB article: How do I update to the latest version of Zoom?

Note: If you are on a managed machine with Berkeley Desktop you can also use BigFix (Windows) or Self-Service (Mac) to update your Zoom instance.

For more support, contact ITCS itcsshelp@berkeley.edu or your departmental IT staff for assistance.

Service at a Glance


System Availability	24/7*
Initial Support Response Time	No longer than 1 business day.
Services and Offerings	"Zoom for Instruction" provides workshops, consultations and other support for Berkeley instructors using Zoom. Zoom for Instruction also helps instructors access and use Zoom Webinars and Zoom Pro for official classes with more than 300 students.
Eligibility	Instructors (Faculty and GSIs)
Rates	Ongoing operations support is free of charge.
Service Level	Enhanced - We help you adapt the system or service to your needs. We are available for one-on-one consultations and workshops, or to coordinate the appropriate resources to help you accomplish your goals.
Service Owner	Ezra Daly